Updates

SCHEDULE APPOINTMENT  

SCHEDULE APPOINTMENT CHECKLISTUD3 

1)  Print list of clients needing update appointmentsUD4 

2)  Call client to schedule appointmentUD4 

3)  Schedule appointment on calendarUD6 

4)  Schedule on calendar to send reminder to clientUD6 

5)  Schedule on calendar to call client as a reminder of appointmentUD8 

6)  Schedule literature request for updateUD8 

 

PREPARE UPDATE 

PREPARE UPDATE CHECKLISTUD9 

1)  Pull client’s fileUD10 

2)  Print last updateUD10 

3)  Print brokerage accountsUD11 

4)  Review history in contact management systemUD12 

5)  Check uncompleted activities that will affect updateUD13 

6)  Review additional resources that are pertinent to the topic of updateUD14 

7)  Prepare required minimum distribution paperwork if neededUD14 

8)  Call outside companies for values and activities for assets not held internally    (eg. annuities, life insurance)UD15 

9)  Update new information obtained for outside assets in your contact         management systemUD16 

10) Order notebook for initial updateUD16 

11) Make corrections to client update systemUD17 

 

GENERATE UPDATE 

GENERATE UPDATE CHECKLISTUD18 

1)  Print and review client’s updateUD19 

2)  Team leader reviews client’s updateUD19 

3)  Advisor reviews client’s updateUD19 

4)  Changes made in update systemUD19 

5)  Print final copiesUD19 

6)  Link update in contact management systemUD19 

7)  Complete literature request in contact management systemUD19 

8)  Give update to AdvisorUD19 

 

APPOINTMENT OVERVIEW 

APPOINTMENT OVERVIEW CHECKLISTUD20 

1)  Print appointment sheet(s) dailyUD21 

2)  Greet clientsUD22 

3)  Advisor reviews appointment sheetUD24 

4)  Meeting held with clientsUD24 

 

APPOINTMENT FOLLOW-UP 

APPOINTMENT FOLLOW-UP CHECKLISTUD25 

1)  Complete appointment on calendarUD26 

2)  Change last appointment date in contact management systemUD26 

3)  Advisor dictates to CopytalkUD26 

4)  E-mail received from Copytalk, letter composed and sent to clientUD27 

5)  Print copies of letter and give to team for  follow-upUD28 

 

MAIL UPDATE 

MAIL UPDATE CHECKLISTUD29 

1)  Mail update to client – no appointmentUD30 

2)  Mail update to client – appointment requestedUD31 

3)  Mail update to client – phone appointmentUD32 

TABLE OF CONTENTS 

Resources

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TEMPLATE 1: Updates